|Privacy Policy
PCLive.com has created this privacy policy in order to demonstrate our firm commitment to the security and privacy of our customers and/or website visitors ("You" or "Your") information in connection with any use of the PCLive.com website ("Site"), PCLive.com products ("Products"), or PCLive.com services ("Services") as well as the choices You can make about the way Your information is collected and used. We do update our policy from time to time without notice so please check back periodically. All updates will be published at www.pclive.com. If You have any questions concerning this policy You may contact PCLive.com directly using any of the communication means outlined throughout this privacy policy.
Consent
By using our Site and/or Services and providing personal information to us, You consent to the information practices described in this privacy policy.
Collection and Use of Your Personal Information
There are times when we request that You voluntarily provide information such as Your name, e-mail address, telephone number, billing address, credit card number, and other billing information to register for certain Products or order certain Services on the Site. We use the information You provide in order to fulfill requests for Products or Services; provide customer services; administer sweepstakes, promotions or surveys; offer new Products or Services; improve the effectiveness of the Site, marketing endeavors and offers; conduct research and analysis; send marketing communications; or perform other business activities.PCLive.com is an opt-out organization. Once we receive Your information, we may send You marketing communications that contain valuable offers, promotions and other content. You always have the ability to opt-out of receiving future marketing communications from PCLive.com.
To change Your status with respect to receiving marketing communications from us, You may
- Follow the directions on a marketing e-mail or direct mail marketing communication from us. Marketing communications from PCLive.com will tell You how to stop receiving them.
- Call 1-888-PClive-Now (1-888-725-4836), request to opt-out of marketing communications and provide Your current contact information. Or
- Send an e-mail with Your current contact information to privacy@pclive.com
If You send an e-mail, please include Your full name, address, phone number and current e-mail address and indicate specifically what type of marketing communication(s) (for example, e-mail, direct mail and / or phone) You wish to stop receiving. This helps identify You correctly in PCLive.com systems so we can accurately process Your request.
PCLive.com will take the appropriate steps to implement Your request to opt-out of receiving marketing communications. Please note that due to production, mailing and system timelines, in order to remove You from our marketing lists, it may take up to ten (10) business days for e-mails and thirty (30) calendar days for phone calls.
Until the change takes effect, You may still receive marketing communications from us.
Also, please note that even though You may have requested not to receive future marketing communications, You may still receive business-related communications such as customer service follow-up, billing information or other organization-related communications.
PCLive.com will not knowingly or intentionally collect personal information online from children under the age of 13. PCLive.com is committed to protecting the privacy of children.
Use of Cookies
We use "cookies" to personalize Your Web browsing experience. "Cookies" are small pieces of information that are stored by Your browser on Your computer's hard drive. Most Web browsers automatically accept cookies, but You can usually change Your browser to prevent storage of the information.
Site Navigation
We use tools to analyze traffic patterns and inform us how You are using the Site and how successfully we are marketing. We do log Your Internet address to give us an idea of which parts of our Site You visit and how long You spend there. We may rely on third parties to provide this technology to us.
System Data Collection, Remote Control and Utilities
Our Services help diagnose and resolve computer problems. PCLive.com uses several types of software: the first type provides computer system information to PCLive.com which helps us diagnose and resolve Your technology problem, the second type allows PCLive.com to remotely connect to and control Your computer, and the third type generally consists of utilities and other tools to improve computer performance and help solve Your technology problem. By ordering Services, You are giving permission to PCLive.com to download and use software to take control of Your computer and modify Your computer settings to resolve Your technology problem. PCLive.com will only use such software to attempt to resolve Your technology problem and allow You to allow or deny access to Your computer. We will use reasonable efforts to limit access to Your personal information while performing the Services. However, we may inadvertently access personal information on Your computer. If we become aware of such inadvertent access, we will use reasonable efforts to promptly delete such personal information from our servers, if applicable, and in any event will treat such information in accordance with this privacy policy. It is Your responsibility to ensure all of Your files, especially those containing personal information, are secured and backed up to prevent any type of data loss or corruption.
Monitoring of the Services
We may, but have no obligation to, monitor and record the Services, including telephone calls, online instant messages, and online support sessions for purposes of improving customer service, internal training and internal market research. You acknowledge and agree that we do retain the right to monitor and record the Services and to disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental request, to operate the Services properly, or to protect ourselves and/or our customers.
Disclosure of Information
We do not sell, trade, or rent Your personal information to others except as set forth in this privacy policy. We may disclose Your personal information to certain third parties who perform services for PCLive.com in order to i) confirm Your transactions, ii) complete the Services iii) register the Products, and provide You additional information about our Site, Products, and Services. The third parties with whom PCLive.com conducts business are only authorized to use Your information to perform the service for which they were hired.We may also share Your personal information with companies who have referred You to PCLive.com for Products and Services, or have provided space in their store locations for PCLive.com to offer its Products and Services, or have allowed PCLive.com to have a presence on their web sites.
From time to time, PCLive.com may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserves the right to report to law enforcement agencies any activities that PCLive.com, in good faith, believes to be unlawful. We may share certain personal information when PCLive.com believes that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. PCLive.com may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
Accuracy of Information
We will make reasonable efforts to maintain the accuracy of personal information You supply to us. PCLive.com provides several different methods for You to update Your personal information. To update Your information, call 1-888-PCLive-Now (1-888-725-4836), or send an e-mail request to: privacy@pclive.com. If You send an e-mail, please include Your current contact information and the requested changes You would like made.
Security of Information
To help protect the privacy of information You transmit through use of this Site, PCLive.com uses industry-standard best practices that encrypts the information You input before it is sent to us. In addition, PCLive.com uses standard industry best practices to protect all of the information we collect against unauthorized access. However, You should keep in mind that this Site, our Products, and our Services are run on software, hardware and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control. PCLive.com cannot ensure or warrant the security of any information You transmit by e-mail, and You do so at Your own risk.
Policy Subject to Change
This version of the privacy policy is currently effective. If we decide to change our privacy practices, we will post those changes on www.pclive.com so that You are always kept informed of what information we collect, how we use it, and under what circumstances we disclose it. Please check the Site for changes from time to time to make sure You are aware of our latest privacy practices.
