FAQs
- What is PCLive.com?
- What services does PCLive.com offer?
- How do you provide "Personal. Instant. Online Help."?
- I have a dial-up connection. Can I still get remote support?
- Is it secure?
- Can you get back into my computer after my support session is over?
- What types of computers do you support?
- How long does an average support session last?
- Is the service guaranteed?
- Are your support specialists qualified to work on my computer?
- How much does it cost?
- How can I pay for my service?
- What if I need support at night or on the weekend?
What is PCLive.com?
PCLive.com simplifies the technology experience for computer users by providing expert support and unmatched customer service to fix computer problems.[Top]
What services does PCLive.com offer?
PCLive.com helps individuals and businesses solve a wide range of computer problems from virus and spyware removal to troubleshooting software related issues for email and office productivity programs, Microsoft Windows issues and general technical problems.We deliver on our promise of "Personal. Instant. Online Help." with certified support specialists ready to fix your computer on demand, entirely through a secure Internet connection—meaning you don't have to take your computer to a repair shop or schedule a time for someone to come into your home. Think of us as your 24-hour helpdesk ready to answer any question or fix any technical issue you encounter.
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How do you provide "Personal. Instant. Online Help."?
PCLive.com provides "Personal. Instant. Online Help." through a secure website and program that allows our certified technicians to view your screen, diagnose your problem, and even take control of the keyboard and mouse to fix the problem directly.You can choose to start the process by talking directly with a support specialist through our toll-free number or entirely online through our instant message (chat) feature. Of course, you're always in full control of the online support and can easily view everything the support specialist is doing, block certain types of access or stop the entire support connection.
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I have a dial-up connection. Can I still get remote support?
Yes. All of our support tools and processes were built with dial-up connections in mind.[Top]
Is it secure?
Yes. PCLive.com takes the privacy and security of your information and computer contents seriously. Our security starts with hiring quality people who have successfully passed our rigorous screening process. Second, all our tools were designed with security in mind, including enterprise-grade encryption techniques and one-time security codes. Finally, we put you in full control of the entire process by giving you the ability to allow or deny all functions of the service and stop the online support at any time.[Top]
Can you get back into my computer after my support session is over?
No. Our support specialists cannot access your computer unless you request online support again and exchange a security pin code generated at the time of request.[Top]
What types of computers do you support?
PCLive.com can help fix issues related to Windows 98, ME, 2000, XP and Vista. We currently do not support Mac OS or Linux-based computers.[Top]
How long does an average support session last?
The average online support session lasts anywhere from 45-90 minutes. However, that time may be shorter or longer depending on the type of problems you're experiencing. One flat fee of $69.95 covers the entire session. PCLive.com is committed to helping fix your problem and ensuring you're satisfied with our work.[Top]
Is the service guaranteed?
Absolutely. Our 100% Guarantee is simple: We promise to fix your computer problem or you pay nothing. Period. If our support specialists can't fix your computer problem upfront, you're not charged anything. If we do fix it and you're not satisfied, all you have to do is call us within 48 hours and we'll make it right or issue a full refund.[Top]
Are your support specialists qualified to work on my computer?
Our certified support specialists average more than 3 years of direct computer support services and more than 5 years of technical expertise. Our staff includes certified Microsoft technicians who are current on all the latest technologies and issues.In addition to strong technical backgrounds, all of our computer support specialists must successfully complete an intensive 2-week training curriculum before they ever answer a call. We also require our staff to be re-certified on an annual basis to ensure they remain up to date in an ever-changing environment.
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How much does it cost?
PCLive.com offers guaranteed instant online support service for $69.95 per session. Compared to similar services offered by Geek Squad, you'll find PCLive.com to be just as effective and a lot more affordable.[Top]
How can I pay for my service?
We accept major credit cards via our secure website or over the phone through one of our trained credit representatives.[Top]
What if I need support at night or on the weekend?
Our computer support specialists are available 7 days a week, 24 hours a day. We realize that computer problems don't wait until normal business hours and we're here to help at any time.[Top]
